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Cancellation and Refund Policy of Rayted

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Effective Date: 20.08.2024

At Rayted, we strive to provide our customers with a seamless shopping experience. This Cancellation and Refund Policy outlines the terms under which you may cancel your order and request a refund. Please read this policy carefully before making a purchase.

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1. Order Cancellation

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1.1 Cancellation Before Shipment

  • Eligibility: You can cancel your order before it has been shipped. To cancel, please contact our customer service team as soon as possible at rayte.in@gmail.com or call us at 6382994615.

  • Refund: If the order is canceled before shipment, you will receive a full refund. The refund will be processed to the original payment method within 4-5 business days.

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1.2 Cancellation After Shipment

  • Ineligibility: Once your order has been shipped, it cannot be canceled. However, you may still be eligible for a return and refund as per our Return Policy (see below).

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2. Return and Refund Policy

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2.1 Eligibility for Returns

  • Time Frame: You may return your purchase within 2 days of receiving the item.

  • Condition: To be eligible for a return, the item must be unused, in its original condition, and with all original tags and packaging intact.

  • Non-Returnable Items: items which are in sale or discounted are non-returnable and non-refundable.

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2.2 Return Process

  • Request a Return: To initiate a return, please contact our customer service team at rayte.in@gmail.com or call us at 6382994615 with your order number and reason for return.

  • Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

  • Return Approval: Once we receive your return request, we will review it and provide you with further instructions. Unauthorized returns may not be accepted.

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2.3 Refunds

  • Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.

  • Processing Time: If approved, your refund will be processed within 4-5 business days. The refund will be issued to the original payment method.

  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition or is damaged/missing parts for reasons not due to our error).

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3. Exchange Policy

  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, you may return it for a refund and place a new order for the desired item.

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4. Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, please contact us immediately at rayte.in@gmail.com or call us at 6382994615 with your order number and photos of the damage/defect.

  • Resolution: We will work with you to resolve the issue, which may include providing a replacement or issuing a full refund.

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5. Exceptions

  • Custom Orders: Custom-made or personalized items are non-refundable unless there is a manufacturing defect.

  • Final Sale Items: Items marked as "Final Sale" are not eligible for return or refund.

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6. Changes to This Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after any such changes constitutes your acceptance of the new policy.

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7. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please contact us at:

Rayted
Email: rayte.in@gmail.com
Phone: 6382994615

Address: Om Ganesh Nagar, Vadavalli, Coimbatore, Tamil Nadu, India.

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